Privacy Policy

SmartSIMS is provided by DamTech Software Solutions (“DamTech,” “we,” “us,” or “our”). Schools use SmartSIMS to manage their school communities. Depending on the data and the arrangement with a school, the school may decide why and how its student, guardian, or staff records are used, while DamTech provides and operates the platform on the school’s behalf. DamTech may separately be responsible for information it uses to manage platform accounts, security, support, and its own business operations.

For questions about a school record, contact the school first. For questions about your SmartSIMS account or this policy, contact DamTech using the details below.

• Privacy email: contact@smartsims.app
• Telephone: +233 534216786
• Business address: P531 WAWA RD, BE-0254-3322, Dormaa Akwamu, Ghana

The information involved depends on the product, your role, the school’s setup, and the features you use.

• Depending on the features enabled, our apps may request access to device functions or information. You can manage app permissions through your device settings.

We use information to provide, operate, maintain, and support SmartSIMS; communicate with users and schools; protect the security and integrity of our services; meet legal obligations; and improve our products and services with appropriate safeguards.

We share information as needed to provide or protect SmartSIMS, follow a school’s instructions, or comply with law. Recipients may include the relevant school and its authorized users, service providers that help us operate and support SmartSIMS, authorities where disclosure is required or necessary to protect rights or security, and a successor business in a merger, restructuring, or sale involving SmartSIMS. We take steps required by applicable law and our agreements to protect information handled by service providers.

We do not sell your personal information.

Schools provide student information to SmartSIMS so they can manage school services and, where enabled, share relevant information with a student’s guardian or authorized staff member. Guardians should use the app only for students linked to their account by the school. Staff and teachers should access student information only for their authorized school responsibilities.

We use technical and organizational measures intended to protect information against unauthorized access, loss, alteration, or disclosure. These include encrypted connections and access controls. Schools and users also play a role in protecting accounts by keeping sign-in information private and reporting suspected unauthorized access. No method of transmission or storage can be guaranteed to be completely secure.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, to meet our obligations to schools, and to comply with applicable law. When information is no longer needed, we delete or de-identify it, unless it must be retained for a legitimate legal or operational reason.

Subject to applicable law, you may ask to access or correct personal information, or ask us to restrict, block, or erase information where appropriate. If your request concerns a student or staff record maintained for a school, we may refer you to that school or work with it to respond. We may ask for information to verify your identity and protect records from unauthorized disclosure.

• Privacy email: contact@smartsims.app
• You may also contact Ghana’s Data Protection Commission if you have a concern about how personal information is handled.

You can delete your SmartSIMS account directly in the app. Deleting your account permanently deletes your SmartSIMS account and the account-associated data we control, except for transaction records we are legally required to retain, including for accounting obligations. We retain these records only for the required purpose and period.

A separate profile created and maintained by your school, along with records the school holds about you or a student, may remain under the school’s control and is not deleted when you delete your SmartSIMS account. Contact your school to ask about or request changes to a school-managed profile or school-held records.

We aim to respond to account deletion requests within 24 hours. Completing deletion may take longer if we need to verify your identity or retain information as required by law.

If you can’t access the app, you can submit a deletion request using our web account deletion form.

Submit a web account deletion request

We may send messages needed to verify an account, provide requested services, confirm payments, or communicate important account or school information. You may control device notifications through your device settings, but turning them off may prevent you from seeing some timely updates.

We may update this policy when SmartSIMS, our providers, or applicable requirements change. We will publish the updated policy with a new last-updated date and provide additional notice where required.