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ACCOUNT & PRIVACY

Request account deletion

Use this form if you can’t access the SmartSIMS app. We aim to respond within 24 hours to verify your request and explain the next steps. Completing deletion may take longer if we need to verify your identity or retain information as required by law.

This request is to delete your SmartSIMS account and associated account data. A separate profile created and maintained by your school, and school-held student or staff records, may remain under the school’s control. Contact the school about those records. Do not enter your password or a one-time verification code here.

We’ll use these details only to verify and respond to this deletion request. Never submit a password, OTP, or payment details.

See our Privacy Policy for details about account deletion and data retention.